FAQ

Why do I have to create an account? (Q)

(A) Your account helps us identify you when you are on the site, allowing us to provide you with information for your orders and your files. It also gives us a way to contact you regarding your printing needs, as well as keep track of your searches and purchases.

How do I create an account?  (Q)

(A) Creating an account is simple . You will need to follow these four steps to create an account:

1. Enter your first and last name in the "Name" field.

2. Enter your zip or postal code.

3. Enter your email address, then re-enter it in the next field for confirmation.

4. Enter a unique password, then re-enter it in the next field for confirmation.

Remember, the email address you give us is where all of your OD SIGNS communications including order confirmations, special updates, and any email notifications. Your email address will also be used when you log in.

How will my information be used? (Q)

(A) The information contained in your account helps us identify you when you are on the site. We use your email address to send you order confirmations, important updates. The password you create for your account is for you alone. It ensures that only you have access to your account.

How do I access my account?   (Q)

(A) Your Account can be easily accessed by clicking the "Account" button at the top of any page on our site. You will need to be logged in with your email address and password before any account information is displayed. Only registered OD SIGNS users have an account.

To log in, select the "Log In" link at the top of any page on our web site, and then enter your email address and password. Click the "Account" link, which is also located at the top of any page. View and/or edit your orders, as well as your account preferences.

How do I change the email address associated with my account? (Q)

(A) To change the email address associated with your account, you must first log in.

To log in, select the "My Account" link at the top of any page on our web site, and then enter the email address you currently use on our site. Next, type in your password. Click the "Update" button, which is located end of the page.

On the My Account page, type in your current password in the "Password (for verification)" field. Enter your new email address in the "New Email Address" field. Re-enter your new email address in the "Confirm New Email Address" field. Next, Click the "Update Email" button.

If you forget your password, please click the "Reset Password" link on the Log In page.

How do I update the information saved in my account? (Q)

(A)  To change any of the information that you have saved in your Account, you must first log in. To log in, select the "Log In" link at the top of any page on our web site, and then enter your email address and password. Click the "My Account" button, which is also located at the top of any page. From there, you can make and save any changes.

If you forget your password, please click the "Reset Password" link on the Log In page.

How do I view my orders? (Q)

(A)  In order to view your orders, you will need to log in to your  account. If you are not already logged in, please click the "Log In" link at the top of any page on the site. Follow the instructions to enter your email address and password.

Once you have successfully logged in, review your orders "Order History" and printing jobs.

How do I view my files for printing? (Q)

(A)  In order to view your Order, you will need to log in to your account. If you are not already logged in, please click the "Log In" link at the top of any page on the site. Follow the instructions to enter your email address and password.

Once you have successfully logged in, Click "Order History" review your artwork files.